SMB’s grievance monitoring system launched

By Our Reporter

 Shillong: With an aim to provide public a platform through which they can get their grievances redressed in a timely and transparent manner, the Shillong Municipal Board (SMB) on Tuesday launched an online public grievance monitoring system.

To mark the initiation of the system, Urban Affairs Minister Ampareen Lyngdoh launched the website of the SMB.

This Grievance Monitoring System (GMS) will bridge the gap between the municipal body and the residents at the same time providing them with a platform to lodge their complaints relating to various services like health, solid waste, water works, public works etc.

Addressing the gathering, Mrs Lyngdoh said, “This system will carry a two-prong approach as it would redress grievances of public as well will make SMB more responsive to those problems.”

“In Shillong, the GMS is the need of the hour. The delivering system needs to be e-efficient”, she said.

Now a resident can register his/her grievances using three mode– walk-in, phone and online. The appropriate department is responsible to settle the complaint. A resident using the phone mode can call at 2501359 to register his/her complaint.The SMB is also planning to launch the Self Assessment System, a second module developing system which is people-oriented, Accounting System, certain infrastructure programmes in the near future.

The website is designed and hosted by the National Informatics Centre (NIC).

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