New Delhi: The Central government on Saturday launched an online consular grievance system to help the overseas Indians in getting their problems redressed in a time-bound manner.
External Affairs Minister Sushma Swaraj launched the MADAD – help or Online Consular Grievances System – for registering complaints of overseas Indians facing various problems.
Such problems would now be addressed by the India Missions abroad in a time-bound manner.
A result of the joint efforts of the Ministry of Overseas Indian Affairs (MOIA) and the External Affairs Ministry (MEA), Swaraj said, it will now enable overseas Indians not just to register their complaints online but also track its movement among the officials tackling it.
The overseas Indians could send their complaints in writing, which would be put online by the mission officials.
The online registration of complaints and their being attended to would considerably reduce the time usually taken for the same, a senior MEA official said.
The website has priorities for the complaint – complaints concerning mortal remains is of very high priority, then followed by high priority, priority and likewise. Any complaint relating to “mortal remains” would be addressed within two days. (IANS)
