GUWAHATI: In order to overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railway has integrated railway helplines into single number — 139 — for the passengers for quick grievance redressal and enquiry during their journey.
As the new helpline number – 139 – will take over all the existing helpline numbers (except 182), it will be convenient for the passengers to remember this number and connect with railways for all their needs during the journey.
The Helpline 139 will be available in twelve languages and will be based on IVRS (Interactive Voice Response System).
