In a scathing post on January 4, Bedi vented her grievances. She wrote: “OMG @airindia get your act together! 6 calls to get through to Flying Returns on Sunday. With no call back as promised. And today 4 calls. And I still can’t get to speak to a service executive. If I didn’t have a ton of miles to use I would NEVER call you. Crappiest service that I have EVER experienced. Absolute 0/10.”
Air India responded promptly to Bedi’s criticism, acknowledging her “feedback”, and assuring her that the concerns would be shared with the relevant team.
The airline’s initial response read: “Dear Ms Bedi, we appreciate your time and feedback regarding your booking experience. Your input is valuable, and we will promptly share it with the relevant team for review and necessary action. Please feel free to reach out via dm if you require any assistance in the future.”
In a subsequent post, Air India expressed regret over Bedi’s experience and extended an offer to connect with her for assistance.
The airline wrote: “Dear Ms Bedi, we regret to note your experience. Let us quickly connect with you for assistance.”
IANS
