By Our Reporter
SHILLONG, March 31: With the enforcement of digital verification norms tightening, LPG consumers have been rushing to their respective agencies across Shillong since last week to complete their mandatory biometric Aadhaar authentication (eKYC) and Digital Authentication Compliance (DAC) procedures.
The sudden surge follows a public advisory issued by the Office of the Deputy Commissioner (Supply), East Khasi Hills, directing all LPG consumers to complete their eKYC and DAC formalities with their respective distributors at the earliest to ensure uninterrupted supply and continued access to subsidies.
The advisory warned that failure to comply could lead to disruption of LPG services. It also introduced revised booking norms, stating that refill requests will only be accepted after a minimum gap of 25 days from the last delivery. Any attempt to book before the stipulated period will be rejected by the system.
Consumers have been urged to cooperate with LPG distributors and complete the required procedures promptly. For assistance, they have been advised to contact their respective agencies.
Meanwhile, Director of Food, Civil Supplies and Consumer Affairs Saloni Verma clarified that the requirement for eKYC is not a new measure, but has been in place for some time. She explained that obtaining a DAC number—mandatory for domestic LPG connections—requires prior completion of eKYC verification.
“This process is necessary to confirm the identity of consumers and ensure that LPG connections are issued to the rightful beneficiaries,” Verma said.
She noted that many consumers had not completed their eKYC earlier, leading to a sudden surge at distributor outlets as people now rush to fulfil the requirement.
Verma added that stricter enforcement is being carried out to enhance transparency and prevent misuse, including duplicate connections and diversion of domestic LPG for commercial purposes. “As a result, the queues at LPG depots are primarily due to consumers completing administrative formalities, and not because of any disruption in domestic LPG supply,” she said.
