SHILLONG, Dec 3: California-headquartered [24]7.ai, a contact centre services, has unveiled its new BPO facility at the Shillong Technology Park.
Inaugurated by Chief Minister Conrad Sangma here, the 400-seater state-of-the-art BPO facility aims to create over 2,500 direct and indirect job opportunities for the local youths over the next two years.
“The company’s international facilities will also offer team members the chance to pursue careers globally,” a statement in this regard said.
Apart from that, the company aims to provide local youths the opportunity to work with globally renowned Fortune 500 companies, using new-age technology in the customer interaction space.
“[24]7.ai has been operational in Shillong for over a year with a current headcount of 300 employees. The new 400-seater, state-of-the-art facility at the Shillong Technology Park is spread over 25,000 sq ft of space. A vibrant interior design pays tribute to the people and culture of Meghalaya. Training rooms, breakout areas, a medical center and a cafeteria are part of the facility, which is designed to create an environment that is stimulating and inclusive for all,” the statement said.
Addressing the media persons after inaugurating the BPO, the chief minister said, “We are extremely proud that [24]7.ai has expanded its operations in Meghalaya by setting up a 400-seater world-class facility at the Shillong Technology Park. This is the first such international BPO in the state. Providing employment opportunities to the youth of Meghalaya is the need of the hour, and companies like [24]7.ai play a pivotal role in building Meghalaya as a global IT/ ITeS hub. I am delighted to deepen this relationship and extend our full support to [24]7.ai.”
On the other hand, Chief Delivery Officer – India & Americas, [24]7.ai, Animesh Jain said, “We are delighted to unveil our new facility at the Shillong Technology Park. We began operations 22 years ago and Shillong is amongst the latest of our 16 global centers. Meghalaya has excellent talent and infrastructural support that will help [24]7.ai scale its business operations. As part of our long-term vision, we intend to invest significantly in the state and expand our operations to provide direct and indirect employment opportunities to the local youths. We are committed to being an employer of choice in the state of Meghalaya and aim to provide the local community with an opportunity to build their careers with us. I look forward to enhancing our relationship with the State of Meghalaya and supporting its economic development.”
