Consumers reportedly forced to purchase specific brands
of hose pipes during eKYC process
By Our Reporter
SHILLONG, March 13: LPG consumers in Shillong have accused gas agencies of unfair trade practices, alleging they are being forced to purchase specific brands of hose pipes during the ongoing eKYC verification process.
According to consumers, agency staff insist that customers buy a particular brand promoted by the agency to complete their eKYC. Many have termed the move exploitative and warned they may approach the Consumer Court if the practice continues.
Several consumers claimed they were told to replace existing hose pipes despite them being in good condition. One consumer alleged he was asked to buy a new pipe even though he had recently replaced his own.
“Why are customers being forced to buy a hose pipe as part of the eKYC drive? This is unjustified and appears to be an unfair practice,” the consumer said.
Complainants pointed out that they have the right to purchase BIS-approved hose pipes from the open market, where cheaper options are available.
Under the Competition Act, 2002, enterprises are prohibited from forcing consumers to purchase specific goods, a restriction enforced by the Competition Commission of India to prevent the abuse of dominant positions.
Sources suggested that gas agencies are under pressure from oil company officials to promote specific brands. Agencies have reportedly been directed to procure thousands of hose pipes, leading them to push the stock onto consumers to avoid financial losses.
“Agencies have already spent lakhs purchasing these pipes. If consumers do not buy them, the agencies will be left with huge unsold stock,” a source said.
Authorised LPG distributors defended the directive, stating the move is a safety measure. A distributor explained that mandatory replacement helps agencies keep records of when equipment was last serviced.
“The directive followed incidents of cylinder blasts where accidents occurred due to negligence or worn-out pipes. We can now track replacement schedules to ensure household safety,” the distributor said.
Oil Marketing Companies (OMCs) like IOC, BPCL, and HPCL mandate periodic replacement of LPG hose pipes every three to five years, as rubber deteriorates over time. Safety guidelines require pipes to be BIS-approved and no longer than 1.5 metres.
While distributors have urged cooperation with safety checks, consumers maintain that while safety is a priority, agencies should not compel them to purchase a specific brand.
