LONDON: London’s Heathrow Airport is working to reunite thousands of bags with their owners after computer failures at its flagship terminal, plunging its new chief executive straight into firefighting mode.
The baggage system went down at Terminal 5, home to British Airways, last Thursday.
The intermittent problems continued until Sunday, the airport said, resulting in bags needing to be sorted manually and producing a huge backlog.
Heathrow is the world’s third busiest airport, serving 191,200 passengers per day. “We are on top of the situation,” Chief Executive told, speaking on his first day in the top job.
“We are working very hard, doing our best to get our bags back to passengers. There are a few thousand that we are going to get on their way today,” he said. The baggage problem brought back memories of the disastrous opening of Terminal 5 in 2008 when hundreds of flights were cancelled and thousands of bags were lost. Terminal 2, (4.25 billion dollars) project which was re-opened last week by Queen Elizabeth, has also suffered minor problems with its IT systems.
Two airlines – Thai Airways and Turkish Airlines -said they had delayed their move from Terminal 3 to Terminal 2 after the airport started testing the whole baggage system to find faults.
The problems at Heathrow underline the challenges facing Holland-Kaye, who is having to manage a hub operating at close to full capacity.
He is in the process of lobbying for permission to build a third runway at the airport, which is co-owned by Spanish infrastructure company Ferrovial and other partners, which Holland-Kaye says is needed to stay ahead of rivals like Paris Charles De Gaulle, Amsterdam Schiphol and Frankfurt. (PTI)
