Thursday, December 12, 2024
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Conrad launches WhatsApp based grievance redress system

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SHILLONG: Meghalaya Chief  Minister, Conrad Sangma on the occasion of Meghalaya Day launched the Chief Minister’s  WhatsApp based redress mechanism under which the common people of the state would have an access to the Chief Minister’s office to express their grievances on any matter.

Speaking to media persons after launching the system, Conrad Sangma said that system was a platform for people to express their concern and grievances directly to the Chief Minister’s office

Asserting that it is not a complete resolving system but an access for the people to the CM’s office, Sangma added that there were lots of problems at the grassroot which are easy to resolve but they  don’t get resolved simply because of the fact that people cannot reach the right and competent authorities

It may be mentioned that the Chief Minister’s office will have a complete database and a back office along with manpower for the functioning of the system and the grievances which  will be shared in  system will be shared with line departments for necessary action

The Chief Minister maintained that the system would also allow the Government to analyse the trends of the problems and grievances department wise  and area wise besides highlighting the issues which plagues any department or sector

Citing an example, the Chief Minister added that they have been getting many complaints about  electricity problem in East Khasi Hills district whereas there was no problem in other districts and  Government can  analyse the problem and accordingly call the Power department  to resolve the issues

The Chief Minister also admitted that there would be several challenges as well while operating the system since there would be many unnecessary complaints and  fake  complaints as well

It may be mentioned that different authorities in the country including police, Government and different agencies are using similar WhatsApp based redress mechanism  for people to express their grievances on  different subject matter

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