Wednesday, May 22, 2024

Wipro signs multi-million deal with Nokia for digital workplace services


Share post:


Shillong, May 1: IT software major Wipro on Tuesday announced that it has inked a multi-million-dollar agreement with telecommunications major Nokia to overhaul its employee service desk and provide seamless, real-time IT support to a global network of workers.

As part of the agreement, the IT firm will build a bespoke artificial intelligence (AI)-powered, cloud-based solution for Nokia’s workforce including around 86,700 users globally in 130 countries of operations.

The solution aims to improve the worker experience by providing highly available, modular, secure, and automated services, the company said.

“Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalised support, allowing them to better leverage technology and deliver better value to their customers,” Vinay Firake, Sr VP & MD Nordics, Wipro, said in a statement.

Designit, a Wipro company specialising in user experience strategy and implementation, will conduct user research to ensure personalised assistance is offered to employees at the right time, the IT firm said.

This project will result in the creation of an experience-driven, omni-channel, and always-on global service desk, which will provide employees with highly flexible and secure services to empower them to effectively navigate a hybrid work environment, it added.

“A key pillar is a modernised remote support concept that uses the latest technologies to provide seamless, secure, and efficient support, regardless of location, device, or network,” said Marije van Donk, VP, Head of User Experience, Nokia.

“Implementing this concept will empower our users to self-service their issues, give intelligent and contextual guidance, and connect users with experts,” she added. (IANS)


Related articles

Rajnath takes potshots at Pak’s praise for Rahul, says ‘PoK will inevitably come to India’

New Delhi, May 22: Defence Minister Rajnath Singh on Wednesday took potshots at the former Pakistan minister’s admiration...

SC refuses to entertain ex CM Soren’s plea against ED arrest

New Delhi, May 22: In a big jolt to former Jharkhand Chief Minister Hemant Soren, the Supreme Court...

Haj pilgrims facing inconvenience in Assam, alleges AIUDF

Guwahati, May 22: Assam AIUDF MLA Karim Uddin Barbhuiya has alleged that even as the state sends the...

NDA has already crossed 310 seats after five phases of LS polls: HM Amit Shah

Kolkata, May 22: Union Home Minister Amit Shah, on Wednesday, said that the BJP-led National Democratic Alliance (NDA)...