SHILLONG, Feb 25: In an empowering move facilitating faster and more convenient filing of consumer complaints, Chief Secretary, RV Suchiang on Friday launched the e-Daakhil portal, making Meghalaya the second state in North East to have launched the e-filing service.
The service was launched in a programme organised by the state Food, Civil Supplies and Consumer Affairs department and held at the Conference Hall of the Main Secretariat Building, Shillong.
Speaking at the launch, RV Suchiang stated that e-daakhil is an empowering tool for the citizens and an accountability tool for the government. The portal has helped deliver services to the citizens in a timely, transparent, accessible and reliable manner, she said.
One of the main components of good governance is effective grievances redressal mechanism, so the redressal of public grievance should receive the highest priority, and e-daakhil will go a long in addressing consumer satisfaction, Suchiang stated.
The e-daakhil portal enables consumers and their advocates to file complaints along with payment of requisite fees online from anywhere for the redressal of their complaints.
It also facilitates the consumer commissions to scrutinize the complaints online to accept, reject or forward the complaint to the concerned commission for further processing.
