New Delhi, May 6: The centre received around 1.92 lakh public grievances since March 30 last year, of which 1.66 lakh were redressed, according to an official statement issued on Thursday.
While the central ministries/departments redressed 1.16 lakh public grievances, the states/UT’s redressed 0.50 lakh cases, it said. During March 30, 2020 to May 3, 2021, the Centralised Public Grievance Redress And Monitoring System (CPGRAMS) portal of the Department of Administrative Reforms and Public Grievances (DARPG) received 1.92 lakh public grievances cases of which 1.66 lakh cases have been redressed, the statement issued by the personnel ministry said. Between March 1, 2021 and May 3, 2021 the CPGRAMS portal received 14,137 public grievances of which 9,267 cases have been redressed, it said. Secretary DARPG Indevar Pandey on Thursday chaired two review meetings with grievance officers of 84 central ministries/departments and the grievance officers of state/UT governments. He highlighted the policies adopted by Union government to ensure time bound grievance redressal in the pandemic time, the statement said.
All grievance officers have been urged to focus on citizen centrality in providing grievance redressal in the pandemic period. (PTI)
